TERMS AND CONDITIONS
Any new edition cancels and replaces the previous
edition. This new edition is published on the 20th of October 2008.
PREAMBLE
Plane tickets are provided to TRAVELHORIZON BV by ENEKO SA, a company
operating under the Travel Agent Licence number LI 064.02.0001, with a
financial guarantee provided by Caisse Régionale de Crédit Agricole Mutuel
Pyrénées Gascogne, 11, Boulevard du Président Kennedy, 65000 Tarbes, FRANCE,
and under IATA approval number 20-2 5363 4.
The services purchased directly by the client from a service provider
are not governed by these Terms and Conditions. In this case,
A. RESERVATION
1 - A minimum payment of 30% of the total price of the vacation
purchased must be made at the time of booking. Full payment must be made 30
days before departure at the latest. Failure to pay may cause the reservation
to be cancelled, and the initial deposit may be lost. In the case of late
reservation (less than 42 days prior to the departure date), full payment for
the holiday purchased will be required at the time of booking. For flights only
and charter flights, the total amount is also due at the time of booking.
Special postage charges may be applied for last minute sales when
required for the delivery of travel documents.
2 - Any reservation is considered an offer by the client to enter into
an agreement with
3 - The person responsible for registering any travel partners commits
financially to the payment of their travel charges.
B. PRICES
1 - The prices indicated on our websites are established regarding some
of the following economic data: Transportation costs and currency exchange
rates are taken into account in the calculation of the prices.
2 - Our company reserves the right to modify our product prices, either
by increasing or decreasing them, according to the following clauses:
Variations in currency exchange rates: If the currency exchange rate was
to fluctuate by more than 3%, prices would be modified accordingly. Currency
exchange rate fluctuations are applicable to all our services.
Variations in the cost of transportation, taxes and other charges will
be reflected in prices charged to customers. Travellers already registered will
by informed by
3 - The prices indicated on our websites are the minimum prices for the
dates requested and for maximum occupancy of the accommodation. However, the
products offered are only available in limited quantities and are managed in
real time. Please note that a product presented at a given price may become
unavailable if several customers connected to the Internet at the same time are
interested in the same product. The first user to make a reservation will take
priority. If
4 - The package prices for travel or holidays are established in number
of nights. The duration of the stay includes the departure date (from the time
of the assembly) and the return date up to the arrival time. Therefore, if the
first and/or last day of your stay was shortened by a late arrival and/or an
early departure due to airline timetables, no refund would be considered. For
some services on site such as ski passes, the duration does not include the
arrival and departure dates.
5 - The description of hotel services and other services is written
during our visits on site. Modifications can occur (services added or
canceled);
6 - Transport with personal vehicle: The client must have international
insurance with his or her own company and a registration plate at the back of
the vehicle. In case of a breakdown or a late arrival due to traffic
congestion,
7 - Sports. Deposits are often required for sports equipment or games
rental (racquets, board games, etc.); deposits will be refunded upon return of
the material in good condition.
8 - Pets. When possible,
9 - Additional services ordered directly on site and not through
10 - Prices never include the following: passport and visa fees,
vaccination fees and charges for other administrative procedures, cancellation
and/or travel insurance, snow guarantee insurance, beverages, optional trips,
gratuities and personal expenses: phone bills, occupancy tax, airport service
fees and transfers and, more generally, any services not included in the
reservation confirmation.
11 - TRAVELHORIZON BV is not liable for any compulsory service to be
paid on site (occupancy tax, sanitation fee, bed linen, etc…). These services
appear on your accommodation voucher for information purposes only.
12 - Promotional offers or discounts are in no case retroactive. In no
event can the client request the application of a promotion, discount or
reduction advertised after the reservation date.
C. PAYMENT
1. Debit/credit card (Visa, Mastercard): Any reservation will be
confirmed by a debit or credit card (Visa, Mastercard) payment.
2. Cash: Payments made with cash (coins or notes), money order, declared
value or “tir groupé” payment will not be accepted. TRAVELHORIZON will take no
liability regarding this method of payment.
3. Money transfer: In the following countries the client will be able to
make a bank transfer into the following accounts. Evidence of payment will have
to be sent by fax (+31 (0)4 34 08 63 31) or email (service_client@travelhorizon.com)
by the client within 24 hours. Failure to do so may result in
|
Country |
Bank
name |
Bic |
IBAN |
|
France |
Crédit
Agricole Pyrénées Gascogne |
AGRIFRPP869 |
FR7616906000425102817962441 |
|
Belgium |
ABN
AMRO Bruxelles |
ABNABEBR |
BE43721520677601 |
|
Hollande |
ABN
AMRO Diemen |
ABNANL2A |
NL58ABNA0414164199 |
|
Germany |
ABN
AMRO Diemen |
ABNANL2A |
NL58ABNA0414164199 |
|
United
Kingdom |
ABN
AMRO Diemen |
ABNANL2A |
NL58ABNA0414164199 |
|
Other
countries |
ABN
AMRO Diemen |
ABNANL2A |
NL58ABNA0414164199 |
D. TRANSPORTATION
1-Transportation by plane
The organiser of these travel packages states that the participating
airlines as well as their representatives, agents or employees, accept no responsibility
in the case of complaints or claims not exclusively related to the air
transport of passengers and their luggage, as specified in the transport terms
and conditions.
Franchised, sub-contracted or code share flights: Airlines sign
partnership agreements between themselves. A flight numbered with one airline
may be operated under another airline’s franchise (for example,
2-Transportation by coach
Please note the following:
• This type of travel requires that you accept a certain sociability and
understanding, particularly for night time travel.
• Clients may be asked to change and take connecting coaches.
• Arrival and departure times at and from the resort may be subject to
events beyond the coach company’s control.
• The showing of video cassettes or DVDs is the sole responsibility of
the coach driver.
• Smoking is prohibited on board coaches, as stipulated by the Road
Safety Authority.
• Clients may be held liable for charges arising from any extended stop
for which they are responsible.
• The wearing of seat belts is compulsory.
3-Private transportation
If you book a stay only (no flight or coach transfer),
In case of a late arrival (after 7pm), it is imperative that the client
inform
If the client does not inform
4-Specific conditions:
We remind you that, due to the chartering conditions of special planes
and the special conditions for grouped departures and negotiated rates on
regular flights, a seat on the outward and/or return journey that is given up
voluntarily or otherwise cannot be refunded in any case.
- Some special cancellation conditions related to some tours, cruises,
etc. exist and are mentioned along with the proposed programmes.
- TRAVELHORIZON BV will not be held responsible for delays in
preliminary transportation by air, rail or road which could cause the passenger
to be delayed for departure for any reason, even in the case of force majeure,
a fortuitous event or due to a third party.
- When you return to your country of origin,
- As travelling by coach is subject to unforeseen road events (such as
traffic congestion, mechanical breakdown, road accidents, traffic
difficulties...), your coach may arrive later than the scheduled arrival time.
The utmost will be done to ensure you have a smooth, undisturbed journey. In no
event can the participants claim any compensation. The length of rest stops
during the journey is announced by the driver or tour guide. It is up to each
participant to make sure he or she is present when the coach is departing. The
return time on the last day of the stay is either set by the schedule
distributed during the journey to the resort, by the guide or by our agent in
the resort. Any participant not showing at the scheduled time and place of
departure will be responsible for his or her own return journey at his or own
expense.
- In the case of changes to the schedule and/or meeting point after the
distribution of the travel documents,
E. ACCOMMODATION
1 - The standard classification of accommodation facilities is indicated
following local standards within the country concerned. However, the
accommodation and room descriptions on our websites will provide you with more
details.
Double room: twin beds or a double bed, depending on the hotels and
destinations.
Triple or quadruple room: the third and fourth beds are often extra beds
in a double room (they can sometimes be fold-out beds or sofa beds).
Individual room: they are subject to an additional charge.
For residences, the classification is also indicated according to local
standards of the country concerned. Accommodation and apartment descriptions
can be found on our websites.
2 -Room allocation: International hotel regulations specify that rooms
are allocated from 2/3pm and must be vacated before noon, regardless of the
arrival and departure times (except in particular cases).
For residences, apartments are usually available from 5pm and must be
vacated before 10am, regardless of the arrival and departure times. In any
case, the client must check and confirm these times with
3 - Photos and pictures: we are doing our best to provide the client
with photos and pictures which give the best possible overview of the services
offered. The purpose of these photos and illustrations is to indicate to the
client the category or the level of comfort of the accommodation and cannot be
considered binding beyond that purpose. The photos and pictures presented are
non-binding.
F. ADMINISTRATIVE COSTS
The administrative costs come to 38 euros per reservation for any
reservation made via our call centre or travel agencies.
Specific conditions for online purchases:
- A 50% discount (19 euros) per reservation is granted in the case of
online reservations with payment over the phone (via debit or credit card). If
payment is made over the phone using another payment method (by cheque or bank
transfer), there will be no reduction in the administrative costs, which will
remain at €38.
- In the case of online reservation using our secured payment module and
not our call centre (SSL, Secure Socket Layer, provided by one of our banks), a
75% discount will be granted on administrative costs, ie €9 per reservation.
Administrative costs are non-refundable and do not entitle the client to
any refund in the case of cancellation or modification of the client's file.
G - MEALS
1 - Hotels
Classification: The number of stars given to hotels appearing in the
descriptions on the website is attributed following a classification in
reference to the local standards of the country concerned.
•Breakfast: Served in the rooms, often with an additional charge. Breakfast
buffet in some hotels.“Kit breakfast” in the room in some hotels, to be
prepared by the guest.
•Buffet lunch (or dinner): A choice of different dishes from a buffet.
Eat as much as you want, table service possible for hot dishes, starters and
desserts served at the buffet.
•Half-board: The number of meals cannot exceed the number of nights spent.
Lunch or dinner may sometimes be imposed within the scope of the half-board
format.
•Full board: The number of meals cannot exceed the number of nights
spent.
•Wine included: In some resorts or hotels, wine is included (only for
adults). If declined, wine will not be replaced with another beverage and will
not be subject to any refund. Other beverages are not included for children.
•Christmas and New Year’s Eve: Sometimes compulsory. Hoteliers do not
always offer discounts on these meals for children (consult us for any
information).
2 - Tourist residences
•Most apartments in tourist residences feature a cooker and have fully
equipped kitchens.
•Most apartments also provide pillows and blankets. Bed sheets are not
always included. This will be specified in your travel documents.
•The purchase of groceries, cleaning products, etc. is at the expense of
the participant.
3 - Packed lunch
•Four types of packed lunch are available: Student, Traditional, Chef,
Mixed.
•Packed lunch for children (under 12 years old) can only be ordered with
an order for a packed lunch for an adult per family.
•Only two child packed lunches can be bought per one adult packed lunch.
•The Mixed pack lunch can only be ordered for two people.
•In cases where orders for packed lunches number fewer than 10 per
resort, we reserve the right to cancel their delivery. In this case, you will
be informed and refunded within 7 days before departure.
•Once ordered, packed lunches will not be reimbursed.
H. CUSTOMER SERVICE
According to regulation LI158 of the Official Journal of the European
Consumers and the Council directives, it is imperative that the consumer report
in writing and on location any inadequacy in the hotel services provided.
Hoteliers will refuse any refund if a written complaint has not been presented
to them during the customer’s stay. Our members of staff have the authority and
the responsibility to find locally an amicable solution for your complete
satisfaction during your stay. Any complaint must be sent with documentary
evidence by registered mail in the month following the client’s return via the
travel agent where the client booked his or her stay or directly to
TRAVELHORIZON BV, if need be (TRAVELHORIZON BV whose head office is located at
the following address: Randwijksingel 35 – 6229 EG Maastricht - The
Netherlands). Failure to comply with this deadline may affect the treatment of
your complaint.
I. LUGGAGE
The baggage compartment of coaches having limited storage space, luggage
is restricted to one suitcase or one bag and one piece of hand luggage and
possibly one set of ski equipment per person. Other bulky objects (extra bags,
food bags, paragliders, etc.) will not be accepted on board the coach, unless
otherwise authorised in writing by
J. LIABILITY OF THE PARTICIPANT
1 - Any journey or stay interrupted or shortened by the participant or
any service not used by the participant, for any reason, will not be subject to
a refund.
2 - It is the client's duty to let the vendor know of any elements or
particularity he or she deems necessary, and must have it mentioned in the
registration contract given by the travel agency.
3 - No claim regarding the price of the holiday will be entertained
after the return journey. It is the client's responsibility to assess the price
before departure, while accepting the fact that it is a package price including
a set of services whose prices cannot be detailed by the organiser.
4 - For women who are pregnant less than 8 months (at the time they
travel), a disclaimer of liability form will have to be filled in and given to
5 - Any claim will necessarily be presented to the management services
of the accommodation called into question in writing during the stay. The
client will have to provide us in writing, by email
(service_client@travelhorizon.com) or fax (+31 (0)4 34 08 63 31)any information
regarding the failure to perform any of the services mentioned in the contract.
6 - Disabled persons: Depending on the country and on the law in force
in this country, some hotels are equipped to accommodate disabled persons
(please enquire before departure). A preliminary request must be sent to these
hotels for approval. It is important to mention the nature of the disability
while reserving. If you fail to do so, no claim will be taken into account
after you return regarding the unsuitability of the facilities. Any
mobility-impaired person (whether travelling alone or with an accompanying
person), whose impairment is caused by a sensory or motor disability, age,
sickness or any cause at the origin of a disability in the use of air, rail,
water or road transport, and whose situation requires a particular attention
and adapted services, must necessarily mention this detail to us when
reserving, since a specific request must be sent to the services providers.
K. TRAVEL DOCUMENTS
The travel documents (vouchers) are sent to the client by email a few
days before departure. These documents can be sent by mail or fax on request
and at an extra administrative cost of 38 euros. The client must read, print
and bring these documents along while travelling in order to present them to
the services providers, if necessary.
The pass will be sent to the client's home address 15 days before
departure. The client must phone our customer service the day prior to
departure if he or she has not received the passes (+31 (0)4 34 08 65 64).
In no case will
The fulfilment of administrative and health formalities and the costs
for any passport, ID card, visa, vaccination, etc. fall on the participant.
Given the changes in political and health situations in some countries,
it is the client's responsibility to ask
L. MODIFICATION OR CANCELLATION BY THE PARTICIPANT
1 – Modification
Only one modification per client and requested more than 42 days prior
the departure is allowed if the departure date, the destination, the hotel
where the client is staying, are not changed for any of following cases:
a. extension to the duration of the stay,
b. increase in the number of clients,
c. change of the names of the clients
d. extension option
One other modification or modification less than 42 days prior to the
departure date than those mentioned in paragraphs “a, b and c and d” –will be
38 euro charged
In other cases for any modification to the departure date, the
destination, the hotel where the client will staying the cancellation
conditions will apply (non-refundable by the insurance company in case of
cancellation).
Any option ordered and not used (ski pass, coach, gear rental, packed
lunch, ski lessons...) will not be refunded by
Any option ordered can only be modified at the latest 21 days prior to
departure.
Under no circumstances will the transport, insurance, administrative and
modification costs be refunded.
2 - Cancellation
a. Any cancellation must be notified by email (service_client@travelhorizon.com)
or by fax (+31 (0)4 34 08 63 31) as well as by registered mail with
acknowledgement of receipt, on the day you receive the notification stating the
effective cancellation date to the following address:
In cases where the client has subscribed to travel cancellation insurance,
documentary evidence will be required.
The cancellation is done when the mail or the fax is received.
In cases when the client wants to cancel and the cancellation is in
order with the cancellation terms and conditions, 50 euro will be charged.
Reservation costets and insurance are not refundable.
In cases when the client didn’t take cancellation insurance or the
insurance didn’t work, the cancellation will result in variable charges, to be
paid to
|
Nomber of days Before departure |
Cancellation
fees |
Cancellation fees for the options |
|
More
than 60: |
50€ |
No
fees |
|
Between
60 et 45: |
25 % of the total amount of the reservation |
25 % of the total amount of the r option |
|
Between
45 et 31: |
50 % of the total amount of the reservation |
50 % of the total amount of the r option |
|
Beetween
31 à 21: |
75 % of the total amount of the reservation |
75 % of the total amount of the r option |
|
Less
than 21: |
100 % of the total amount of the reservation |
100 % of the total amount of the r option |
No show: 100% of the fees for the holiday and options.
Flights only and/or charter flights: From reservation
to no show: 100% of the fees.
d. Reservation charge, fees and insurance are not
refundable by the insurance company.
e. TRAVELHORIZON BV reserves the right to cancel any
reservation if the balance has not been paid 30 days before departure. The
client will not be refunded for the deposit paid at the time of reservation.
f. Any stay started will be considered as entirely
spent and will not be subject to any refund.
g. If, during the stay, the client doesn’t make use of
one or more of the ordered services, no discount on the price can be requested
from
6 - Options
The cancellation table above will apply to any option
cancelled.
Any option ordered and not used (ski pass, coach, gear
rental, packed lunch, ski lessons...) will not be refunded by
M. MODIFICATION OR CANCELLATION BY THE ORGANISER
1 - If, before departure, some essential elements of the holiday are
modified, the client can, within seven days of being notified of such
modification:
Either cancels the reservation and only the sums paid to the organiser
will be refunded, excluding any other compensation;
Or accept the modified holiday. The clients then accepts the
modifications as well as any increase or decrease in the price arising out of
these modifications and will give up any claim regarding the changes made to
the holiday.
2 - In the case that force majeure (strike, bad weather conditions,
technical incidents, etc…) causes the cancellation of the journey to the
resort, only the sums paid to the organiser can be reclaimed, excluding any
other compensation. In the case of a postponed return due to the aforementioned
force majeure reasons, the organiser will only bear the costs of the services
planned beforehand, excluding any other costs.
3 - In all cases where the organiser would be forced to modify essential
elements of the journey or the stay due to circumstances beyond his or her
control, or in the interest of or for the security of the client, the client
would only receive the sums corresponding to the services not carried out and
not replaced.
4 - Delayed departures and returns caused by periods of intense traffic,
knock-on turn-around delays, safety imperatives, strikes, technical incidents,
weather conditions, etc. cannot be subject to any compensation, in particular
due to the modification of the initial scheduled length of the programme.
5 - Some schedules given to the client may be subsequently modified; you
will be notified by your travel agency before departure or by our
representatives in the resort if changes occur while you are abroad. Some
charter flights can be night flights or very early flights, with demanding
schedules (see "Room allocation"). The organiser reserves the right
to modify plane types and schedules. Flights can be direct or with one or
several stopovers without prior notice.
6 - A change of airport can occur in
N. COMPLEMENTARY
INSURANCE
For some countries, vaccinations or preventive treatments against
malaria are not compulsory but recommended. You are responsible for your own
health. Simple and effective measures can protect you. Please prepare yourself
in advance for such procedures and allow time: some vaccinations require
several injections. Please have with you the necessary usual medicines in case
of emergency.
You can also subscribe to additional insurance policies on our websites.
You can print the general and special terms and conditions of insurance
policies directly from our website or request them over the phone (+31 (0)4 34
08 65 64)
Rescue and repatriation insurance on the slopes.
Snow guarantee insurance.
Cancellation insurance.
Insurance policies are not modifiable or refundable. The cancellation
and snow guarantee insurance policies must be subscribed to when you reserve.
It is obligatory to provide full names and dates of birth of the
participants when subscribing to insurance policies. It is the client's
responsibility to provide this data and under no circumstances will
O. PROTECTION OF THE USER'S PERSONAL DATA
1-Letters sent via email (email: Newsletters)
Any registration on our website after viewing the offers will
automatically sign you up for
For TravelHorizon and SkiHorizon:
http://www.skihorizon.com/travel/fr/static/desinscriptionNL.asp
For Spahorizon: http://www.thalatel.com/fr/static/desinscriptionNL.asp
For Halloween:
http://lbv5.mperf.com/form.aspx?GV1=B2D103E00000000000000000000002W6
For Totem:
http://lbv5.mperf.com/form.aspx?GV1=B2D103E00000000000000000000001LX
For Net4ski or Net4holidays:
http://lbv5.mperf.com/form.aspx?GV1=B2D103E00000000000000000000002W4
2 - Personal data
The websites, operated by
The information you give on the websites allows
Unless otherwise stated by the user,
P. MINORS
Parents or legal guardians are liable for any event or accident caused
by a child under 18. They must countersign the registration form for the child (if
need be) and handwrite a certificate allowing the child to leave the country or
to go on holidays. This certificate leaves TRAVELHORIZON free of any liability
regarding the actions and whereabouts of the child on site. An exemple parental
certificate is available on our websites or upon request from the call center) (+31
(0)4 34 08 65 64). It is imperative that this attestation is sent by fax (+31
(0)4 34 08 63 31) or email (service_client@travelhorizon.com) with the client’s
name and number.
Q. APPLICABLE LAW
In accordance with Article 3 of the Rome Convention and with the
Electronic Commerce Directive (8th June 2000), the parties to the contract
agree that these Terms and Conditions are governed by Dutch law and designate
by contract the courts of the Netherlands to settle legally any dispute that
may arise between them.
R. FINAL PROVISIONS
The fact that TRAVELHORIZON does not, at any time, prevail over any of
the provisions of these Terms and Conditions cannot be interpreted as a
renunciation by them to subsequently prevail over any of the aforementioned
provisions.
If any of the provisions of these Terms and Conditions were to be
declared null and void, this provision would be deemed not to be written,
without any effect on the validity of the other provisions, except if the
provision declared null and void was essential and decisive. In this case, the
parties will negotiate its substitution by a provision having a similar
economic effect.
Any case of force majeure, including the interruption of
telecommunication, any industrial action by carriers, hoteliers or air traffic
controllers, suspends the aforementioned obligations which are affected by
cases of force majeure and exempts the party who would have had to fulfil the
obligation in question from any liability. You will thus bear all the financial
consequences resulting from any incidence of force majeure affecting the
ability of